User Guides

Helpful User Guides, How-to videos, and recorded webinars.

Sonicwall: Configuring option 66 for Calltonet
Navigate to Network>DHCP Server Click the configure pencil icon to the right of the DHCP scope that you wish to enable option 66 for. Under the "...
Thu, 18 Apr, 2019 at 10:42 PM
Configuring your Sonicwall for Calltonet
This configuration is on a Sonicwall TZ205 with 5.9.1.7-2o firmware, but should be relatively similar for all models.   We recommend the TZ series for no ...
Thu, 18 Apr, 2019 at 10:46 PM
How To Edit Agents In a Call Queue
Once you are logged in to the portal, be sure you hit ‘Manage Organization’ at the top. Once you have done this, click the ‘Call Queues’ button. Here y...
Fri, 19 Apr, 2019 at 10:46 AM
How to add Music on Hold
To edit the Music On Hold, Click the ‘Music On Hold’ button.  Here is where you can edit the MOH for the entire company, or you can type a specific  e...
Fri, 19 Apr, 2019 at 10:55 AM
How To Build an Auto Attendant
To use an Auto Attendant you can begin building one if you have manager access to the portal. Once you are logged in, click the 'Auto Attendants' b...
Fri, 19 Apr, 2019 at 11:03 AM
How to plug in your CallToNet Faxbridge device
Three simple steps to plugging in your CallToNet Axacore Faxbridge.   Plug the power cord into the wall or power strip and then into the red "P...
Thu, 18 Apr, 2019 at 5:10 PM
How to Plug in your Phone
Here is a graphic that shows you how to correctly plug in your phone. 
Fri, 19 Apr, 2019 at 11:26 AM
Polycom VVX 300/310 Quick Guide
Quick guide attached
Fri, 19 Apr, 2019 at 11:34 AM
Taking Your Phone Home
Make sure you have an external power supply for the phone. If you DO NOT have one, contact your Calltonet rep to order.   FOR POLYCOM TELEPHONES 1. Press...
Fri, 19 Apr, 2019 at 11:32 AM
Polycom VVX 400/410 Quick Guide
Quick guide attached 
Fri, 19 Apr, 2019 at 11:35 AM