User Guides
Helpful User Guides, How-to videos, and recorded webinars.
Extensions allow you to configure extensions (users) and devices (telephones) in your system. General tab Extension*, number to dial in order to reac...
Thu, 9 Apr, 2020 at 6:59 PM
Enabled, enables or disables voicemail. If voicemail is not enabled, voicemail messages cannot be left for the user. Attach Voicemail, Attach voicem...
Thu, 9 Apr, 2020 at 7:09 PM
GoVoip is a softphone with Portal capabilities including visual voicemail, call history, contacts, greetings, and answering rules. Key Features: SIP s...
Fri, 19 Apr, 2019 at 11:21 AM
1. Enter the answering rules tab 2. Select the edit button on the line labelled default 3. Check the always box, enter your cell or outside n...
Thu, 18 Apr, 2019 at 10:10 PM
Admin users have access to global account settings in the user interface. Here is a rundown of the basic functions: Account Settings: The first tab is M...
Thu, 18 Apr, 2019 at 2:55 PM
Instructions on how to send a fax from email One of the main features of Calltonet Fax is the ability to send and receive faxes right from your email. B...
Thu, 18 Apr, 2019 at 9:56 PM
For resellers, ensure the UI config for the domain is set to yes To open the webphone, login to the customer portal and click the link at the top right of...
Thu, 18 Apr, 2019 at 10:37 PM
Agent Call Center Tab: 1. My Queues: Shows users which call queues they are in, their priority, wrap-up time, and the number of callers waiting in the queu...
Thu, 18 Apr, 2019 at 5:07 PM