Tips & Tricks

Quick Reference User Guide
Intercom: Dial 08+ext. (Example: To intercom extension 100, dial 08100) Voicemail: To check voicemail on your own phone, press the Messages button on...
Thu, 25 Apr, 2019 at 8:36 PM
DTMF Timeout for Auto Attendants
The v39.0 release adds a new feature allowing configurable DTMF settings on each level of the Auto Attendant designer. The three new settings are timeout b...
Fri, 19 Apr, 2019 at 1:40 PM
Building and Using Conference Bridges
To build a conference bridge:   As an "office manager" level user, click the "conferences" icon Then click the "add conference...
Fri, 19 Apr, 2019 at 1:38 PM
Edgemarc Proxy ARP Setup
Vlan Configuration 1. Make a "dummy" vlan. 2. Assign vlan membership to the port of your choice. 3. Assign Vlan id to the preferred port wit...
Fri, 19 Apr, 2019 at 1:14 PM
http://x.x.x.x/admin/resync?$MA.cfg   STEP1: Connect your computer to the ETHERNET (Yellow) port of the ATA. Your compute...
Fri, 19 Apr, 2019 at 1:36 PM
Bulk Reset/Recycle Users
  Reset - Resetting will clear all the user specific data from of a user and allow for it then to be reused. Recycle - Recycling a user gives a simplifi...
Fri, 19 Apr, 2019 at 1:42 PM
Scheduled and Emailed Reports
Call center report emails give call center supervisors or office managers (with call center functionality enabled) the ability to request emails in a variet...
Fri, 19 Apr, 2019 at 1:44 PM
Resellers: Setting Up e911 Locations
e911 must be setup for every domain.  Failure to setup e911 may result in a fine for unprovisioned 911 calls.   1. First click the "Inventory" ...
Fri, 19 Apr, 2019 at 1:46 PM
Resellers: Provisioning Yealink phones
1. Login to the device (if you need password credentials please call into support) 2. Click the "settings" tab 3. Click the "Auto Provisio...
Fri, 19 Apr, 2019 at 1:48 PM
Yealink Initial Voicemail Setup
Fri, 19 Apr, 2019 at 1:53 PM